Do you replace new for old or do you provide refurbished items?

Yes, unlike other mobile phone insurers, we provide brand new for old cover in the event your phone is stolen, lost or damaged beyond repair providing your handset was less than 12 months old at the time you took the insurance policy out with us. If your gadget is no longer available for any reason, we will provide the nearest possible model with similar features and functions.

Back to FAQs

More reasons to buy

  1. We approve, on average, over 92% of Claims
  2. UK Based Customer Support & Claims Team
  3. Standard Rate Phone Number 01256 471387
  4. Unlimited Repairs
  5. Fast Claims Processing
  6. Immediate Family Covered Using Your Phone
  7. Worldwide Cover up to 90 Days
  8. Liquid, Water Damage
  9. Smashed Screens