MOBILE PHONE AND GADGET THEFT, LOSS, DAMAGE & EXTENDED WARRANTY INSURANCE
POLICY TERMS AND CONDITIONS
This insurance is arranged by Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ.
It is underwritten by UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE
Warranty & Creditor Services, is authorised and regulated by the Financial Conduct Authority. This can be checked on the FCA register by visiting the FCA website at www.fca.org.uk/register/ or by contacting them on 0800 111 6768.
UK General Insurance Limited is authorised and regulated by the Financial Conduct Authority. Registered in England No. 4506493. Registered Office: Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds, West Yorkshire LS10 1RJ.
Great Lakes Reinsurance (UK) SE, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Registered in England No. SE000083. Registered Office: Plantation Place, 30 Fenchurch Street, London, EC3M 3AJ. This can be checked on the Financial Services Register at www.fca.org.uk/firms/systems-reporting/register or by calling them on 0800 111 6768.
Intention of Cover
This Insurance provides cover for Your Equipment against Accidental Damage, Theft, Misuse of Equipment and Breakdown.
Definitions
The words or expressions detailed below have the following meaning wherever they appear in this policy and will appear in bold with a capital letter.
Accidental Damage An accidental and unforeseen failure, breakage or destruction of Your Equipment, with visible evidence of an external force being applied and which results in the Equipment being rendered unusable.
Administrator Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke RG24 8QQ Tel (01256) 471387.
Breakdown The failure of any electrical or mechanical component in Your Equipment due to a sudden and unforeseen fault, which causes the Equipment to stop working in the way the manufacturer intended and which requires repair or replacement before the Equipment can be used again
Computer Virus means a set of corrupting, harmful or otherwise unauthorised instructions or code including a set of maliciously introduced unauthorised instructions or code, programmatic or otherwise, that propagate themselves through a computer system or network of whatsoever nature. Computer virus includes but is not limited to 'Trojan Horses', 'worms' and 'time or logic bombs'
Electronic Data means facts, concepts and information converted to a form useable for communications, interpretation or processing by electronic and electromechanical data processing or electronically controlled equipment and includes programmes, software and other coded instructions for the processing and manipulation of data or the direction and manipulation of such equipment.
Equipment The Equipment specified in the Schedule or any subsequent Equipment You replace it with subject to being able to provide proof of purchase and usage.
Forced and violent Entry/exit evidenced by visible damage to the fabric of the building, room or vehicle at the point of entry.
Loss Where the Electronic Equipment has been accidentally lost by You in a known location and You are permanently deprived of its use.
Misuse of Equipment If You have a valid claim for Theft of Your Equipment, this covers the costs of any calls up to the sum insured made by another person using Your Equipment without Your permission following Theft
Monthly Premium The agreed amount payable by You by Direct Debit each month in order that cover remains in force under the
Payment terms and conditions of this policy wording.
Period of Insurance 12 months from inception of cover.
Schedule The schedule shown on the certificate of insurance.
Theft The unlawful taking of Your Equipment against Your will by another party, with the intent to permanently deprive You of that property.
Unattended Not within Your sight at all times and out of Your arms-length reach.
We/Us/Our//Insurer(s) Means UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE
You(r) The Person who owns the Equipment as stated on the insurance Schedule or an immediate family member or other person named on the Schedule.
What We will cover
Like all insurance policies, there are key exclusions and conditions. Please refer to these specific paragraphs below:
Theft: If Your Equipment is stolen We will replace it.
Loss: If your Equipment is Lost and You have selected this element of cover and paid the additional premium We will replace Your Equipment.
Accidental Damage: We will pay repair costs if Your Equipment is damaged as the result of an accident.
Breakdown: If a Breakdown of Your Equipment occurs outside of the manufacturer’s guarantee or warranty period We will pay the repair costs. If We are unable to economically repair Your Equipment then, a replacement item will be provided.
Misuse of Equipment: If You have a valid claim for Theft or Loss of Your Equipment, this covers the costs of any calls up to the sum insured made by another person using Your Equipment without Your permission following Theft or Loss.
Renewal
The policy will automatically renew each year unless You contact the Administrator to advise that You do not want to renew the policy. Buymobilephone-ins Limited will contact You approximately one month before renewal is due to notify You of renewal
Sum Insured
Our maximum liability in respect of any one claim for Theft, Accidental Damage and Breakdown will be the replacement cost of Your Equipment and in any event shall not exceed £1000.
Our maximum liability in respect of any one claim for Misuse of Equipment shall not exceed £250.
Exclusions
The Insurance does not cover:-
a. whilst left in an unattended motor vehicle unless the Equipment is concealed from view and all doors, windows and other openings of the vehicle have been left closed, securely locked and properly fastened with the ignition and other keys removed and such door, window, opening, lock or fastener has been forcibly and violently accessed to gain entry
b. whilst left on any motor vehicle roof, bonnet or boot
c. from any property, place or premises unless such Theft or damage has occurred through Forced and Violent entry or exit
3. The first £75 of each and every claim on iPhones. For other phones the policy excess is £50. Any Loss claims will be subject to an additional excess of £25.
5. Any claims arising within the first 14 days of inception of the policy where the Equipment is more than 6 months of age when the insurance commences.
11. Any claim when You are outside the UK for a period of longer than 90 days
i. ionizing radiation or contamination by radioactivity from any nuclear fuel or from any nuclear waste from the combustion of nuclear fuel; or
ii. the radioactive, toxic, explosive or other hazardous properties of any explosive nuclear assembly or component thereof.
However, in the event that a peril listed below results from any of the matters described in paragraph above, this Policy, subject to all its terms, conditions and exclusions, will cover physical damage occurring during the Policy period to property insured by this Policy directly caused by such listed peril.
Listed Perils: Fire, Explosion
Conditions
1. The Equipment must be less than 12 months at the inception of the policy and You must be the original owner of the Equipment.
2. If you make a claim you must pay all remaining monthly premiums before We can authorize Your claim.
3. If Your Equipment is subject to Theft, Loss, Accidental Damage or Breakdown We will at Our own option either pay for the cost of repairs by a qualified engineer authorised by the Administrator or replace Your Equipment with an item of the same or similar specification subject to availability.
Reasonable steps includes
· not deliberately leaving the Equipment out of Your own sight but in view of other people
· promptly returning to the place of any Theft or Loss to try to recover the Equipment as soon as You become aware the Equipment has gone missing.
· checking the Equipment is on Your person before leaving any form of public transport or taxi
Consumer Insurance Act
You are required by the provisions of the Consumer Insurance (Disclosure and Representations) Act 2012 to take care to:
a) supply accurate and complete answers to all the questions We or the administrator may ask as part of Your application for cover under the policy
b) to make sure that all information supplied as part of Your application for cover is true and correct
c) tell Us of any changes to the answers You have given as soon as possible.
Failure to provide answers in-line with the requirement of the Act may mean that Your policy is invalid and that it does not operate in the event of a claim.
If We obtain evidence which suggests that You were careless in providing Us with the information We have relied upon in setting the terms and premium of this insurance and if Your carelessness causes Us to provide You with insurance cover which We would not otherwise have offered or would have offered on different terms and premium, We may:
Cancel this contract of insurance by giving You thirty days’ notice and return any premium paid for the balance of the remaining term.
If We give You notice that the terms of Your insurance have changed or that You must pay more for Your insurance, then You may give Us thirty days’ notice in writing if You wish to terminate the contract.
Any return premium due to You will depend on how long this contract has been in force and whether You have made a claim.
If We establish that You deliberately or recklessly provided Us with false information We may:
Claims Procedure:
In the event of Theft or Loss of the Equipment You must within 24 hours of discovery of the incident notify:
· Your telephone service provider to bar Your Equipment from further use within 24 hours.
· The police and obtain a crime reference
· The Administrator within 48 hours to obtain a claim form either by telephone on (01256) 471387 or by email to claims@wcsinsurance.co.uk., or complete a claim form online at https://wcsinsurance.co.uk/
You must fully complete the claim form and return it to the Administrator together with documentary proof of the crime reference and proof of any forced entry (where applicable).
For Misuse of Equipment claims You must provide Your original airtime bill showing the calls that were made following Theft.
In the event of damage or Breakdown outside of the manufacturer’s warranty You must within 48 hours of discovery of the incident notify the Administrator on (01256) 471387 to obtain a claim form or complete a claim online at http://claims.wcsinsurance.eu/
You must fully complete the claim form and return it to the Administrator and send the Equipment by Royal Mail Special Delivery to Our authorized repairer whose address is shown on the claim form, who will then arrange repairs.
Claims will only be considered if Your Monthly Premium Payment has been paid from the start date of this insurance, up to and including the month in which the claim occurred and there are no outstanding payment defaults.
You must supply the Administrator with any receipts or documentation requested in the event of a claim.
Cancellation
If You decide that for any reason, this Policy does not meet Your insurance needs then please return it to the Administrator within 14 days from the day of purchase or the day on which You receive Your policy documentation, whichever is the later. On the condition that no claims have been made or are pending, We will then refund Your premium in full.
Thereafter You may cancel the insurance cover at any time by informing the Administrator however no refund of premium will be payable
We shall not be bound to accept renewal of any insurance and may at any time cancel any insurance document by giving 14 days notice in writing where there is a valid reason for doing so. A cancellation letter will be sent to You at Your last known address. Valid reasons may include but are not limited to:
a) Fraud
b) Non-payment of premium
c) Threatening and abusive behaviour
d) Non-compliance with policy terms and conditions
Provided the premium has been paid in full You will be entitled to a proportionate rebate of premium in respect of the unexpired period showing on the insurance.
Complaints Procedure
It is the intention to give You the best possible service but if You do have questions or concerns about this insurance or the handling of a claim You should write to the Customer Service Manager at Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of Your complaint and Your policy number.
If You are not satisfied with the outcome You may subsequently approach the Customer Relations Department UK General Insurance Limited Cast House, Old Mill Business Park Gibraltar Island Road, Leeds LS10 1RJ
Telephone: 0345 218 2685
Email: customerrelations@ukgeneral.co.uk
If it is not possible to reach an agreement, You have the right to make an appeal to the Financial Ombudsman Service. This also applies if You are insured in a business capacity and have an annual turnover of less than €2million and fewer than ten staff. You may contact the Financial Ombudsman Service at: Financial Ombudsman Service, Exchange Tower, London E14 9SR.Telephone: 0300 123 9123. Email: complaint.info@financial-ombudsman.org.uk
The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau.
Compensation
Great Lakes Reinsurance (UK) SE is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme, if they cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk.
Data Protection Act 1998
Warranty & Creditor Services do not pass any personal data about You to any third parties without Your consent. When You apply for insurance and/or make a claim, You will be required to disclose relevant personal data about You to Warranty & Creditor Services or their agents, including data which is deemed “sensitive” under the Data Protection Act 1998.
Your explicit consent to the processing of this data, which is required under the Data Protection Act 1998, will be requested at the time of purchase or when You make a claim. Please note that any information that You provide may be shared with other insurance providers, for the purpose of preventing fraudulent claims. All information provided by You will be used by Warranty & Creditor Services, its agents and associated companies, other insurance providers, regulators, industry and public bodies including the police, to process this insurance, handle claims and prevent fraud.
05.10.2016
MOBILE PHONE & GADGET INSURANCE POLICY SUMMARY
The information shown here is only a summary of what is covered. It does not form part of the contract between you and us. Please read your policy for full details of all terms and conditions and the excesses that apply to you.
This policy is underwritten by UK General Insurance Limited on behalf of Great Lakes Reinsurance (UK) SE.It is arranged by Buymobilephone-ins Ltd and administered by Warranty & Creditor Services. It is a mobile phone insurance and gadget policy and covers theft, damage to the equipment and misuse of airtime for cellular enabled devices. In order to be eligible for cover you must be the original owner of the equipment, it must be less than 12 months of age at the time you apply for the insurance, be in good working condition and free from any damage or defects.
Theft and damage
• If the equipment is stolen you will be supplied with the same model of equipment if available, if the same model is not available then a replacement with similar features and functions will be provided.
• Theft must be reported to the police within 24 hours of the incident, you must notify your mobile network to bar your handset within 24 hours of the incident and the administrator within 48 hours of the incident.
• If the equipment is damaged or breaks down after the manufacturer’s warranty expires then you are covered for the cost of repair including parts.
• If the equipment is damaged or breaks down after the manufacturer’s warranty and is beyond economic repair you will be supplied with the same model of mobile equipment if available, if the same model is not available then a replacement with similar features and functions will be provided.
• There is an excess for each and every claim. The excess is £75 for iPhones and £50 for all other equipment.
• Claims arising in the first 14 days of the policy are not covered unless the equipment is under 6 months of age at the time you take out the insurance
• The maximum number of claims that may be made where the equipment is a total loss (stolen or damaged beyond repair) is two.
• The policy does not cover the cost of repair or replacement of SIM cards, car kits, batteries, chargers, aerials.
• The policy does not cover some instances of theft where the equipment has not been properly secured.
Loss
Subject to payment of an additional premium your equipment will also be covered for loss
· Loss must be reported to the police within 24 hours of the incident, you must notify your mobile network to bar your handset within 24 hours of the incident and the administrator within 48 hours of the incident.
· deliberately leaving the Equipment out of Your own sight but in view of other people is not covered
· you must promptly return to the place of Loss to try to recover the Equipment as soon as You become aware the Equipment has gone missing.
· You must check the Equipment is on Your person before leaving any form of public transport or taxi
· there is an excess of £100 for loss of iPhones and £75 for all other equipment
Misuse of airtime
• If the equipment is stolen or lost (if applicable) and has cellular capability and is then used before disconnection, the policy covers all unauthorised calls made on the equipment up to a value of £250.
• The policy does not cover the cost of any unauthorised calls if the theft is not notified to your airtime provider as soon as theft becomes apparent.
Duration
• This is an annual policy lasts for 12 months and may be paid by monthly direct debit. If you make a claim you must pay the remainder of monthly premiums due for the year before we can consider your claim.
• Your policy will renew automatically each year unless you tell us in advance that you do not wish to renew the insurance. We will contact you prior to renewal to tell you the terms for continuing the policy.
Making a claim
• To make a claim, please complete a claim form at wcsinsurance.co.uk or call 01256 471387 for a claim form
• For theft claims you will need to provide a completed claim form, a crime reference and evidence of any forced entry (where appropriate). For Loss claims you must provide a Lost Property report
For misuse of airtime claims you will need to send your original airtime bill showing the calls that were made following theft. For damage claims you will need to send your handset to our authorised repairer.
Cancellation
• You will have the right to cancel this policy within 14 days of the start of the cover by providing written notice to the Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ. If you do not exercise your right to cancel this policy will continue in force indefinitely until termination by you or the underwriters.
Complaint
• In the event of a complaint please write to the Customer Service Manager at Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and the policy number in the first instance.
• If you are not satisfied with the outcome you may subsequently approach the:
Customer Relations Department
UK General Insurance Limited
Cast House
Old Mill Business Park
Gibraltar Island Road
Leeds
LS10 1RJ
• Complaints that cannot be resolved by the Customer Relations Department at UK General Insurance Limited may be referred to the Financial Ombudsman Service (the “FOS”) Exchange Tower, Harbour Exchange Square, London E14 9GE.
Information about the FOS can be found at http://www.financial-ombudsman.org.uk/ including details of the types of complaints the FOS will be able to consider. It can be contacted by email at complaint.info@financial-ombudsman.org.uk. Telephone 0800 023 4567 or 0300 123 9 123.The above complaints procedure is in addition to Your statutory rights as a consumer. For further information about Your statutory rights contact Your local authority Trading Standards Service or Citizens Advice Bureau.
Initial Disclosure Document
1. We are Buymobilephone-ins Ltd of Quatro House, Lyon Road, Camberley GU16 7ER
2. We are an Appointed Representative of Warranty & Creditor Services of 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ who are authorised and regulated by the Financial Conduct Authority. Warranty & Creditor Services’s permitted business is advising on, arranging and dealing (as agent) in non investment insurance contracts (broadly simple insurance contracts with no element of investment involved). You can check this on the FCA Register by visiting the FCA’s website: http://www.fca.org.uk or by contacting the FCA on 0800 111 6768.
3. We do not provide any advice or information on mobile phone and gadget insurance. We only offer mobile phone and gadget insurance from one insurer, UK General Insurance Limited.
4. We will not charge a fee for our service.
5. If you wish to register a complaint, please write to the Customer Service Manager at Warranty & Creditor Services, 6 Faraday Office Park, Faraday Road, Basingstoke, RG24 8QQ stating the nature of your complaint and the policy number in the first instance. If you are not satisfied with the outcome you may subsequently approach the Customer Relations Department at UK General Insurance Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ. Telephone 0345 218 2685 Email: customerrelations@ukgeneral.co.uk. Complaints that cannot be resolved by the Customer Relations Department at UK General Insurance Limited may be referred to the Financial Ombudsman Service (the “FOS”). Information about the FOS can be found at http://www.financial-ombudsman.org.uk/ including details of the types of complaints the FOS will be able to consider. It can be contacted by email at complaint.info@financial-ombudsman.org.uk. Telephone 0800 023 4567 or 0300 123 9 123.
Compensation
Great Lakes Reinsurance (UK) SE is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if they cannot meet their obligations. This depends on the type of business and the circumstances of the claim. Most insurance contracts are covered for 90% of the claim with no upper limit. You can get more information about compensation scheme arrangements from the FSCS or visit www.fscs.org.uk.
Statement of price
Premiums vary from £3.99 to £9.99 per month depending on the equipment make, model and value. Premiums include Insurance Premium Tax. The premium is separate from the cost of purchasing your mobile equipment or paying for your airtime. Premiums for loss cover are an additional £1.99 per month including Insurance Premium Tax.
Statement of Demands and Needs
This insurance product meets the demands and needs of a mobile phone and gadget owner who wishes to protect their handset from the costs of theft or damage. It has not been personally recommended by Buymobilephone-ins Ltd.
October 2016
