A hassle-free claims process

Our claims processing team is based in the United Kingdom and we provide a straight-forward, hassle-free claims process whether you're making a claim for a smashed screen or a stolen phone and claims can be submitted online 24 hours a day.

Accidental Damage

If your mobile phone is damaged accidentally we will repair your phone and if it can’t be repaired we will replace it, like for like.

Liquid Damage

In the event your smartphone is damaged due to liquid ingression and can’t be repaired, we will replace it.

Mechanical Breakdown

If a breakdown of your mobile phone occurs outside of the manufacturer’s guarantee or warranty period we will pay the repair costs. If we are unable to economically repair your phone, then a like for like replacement phone will be provided.

Loss

Should you wish to take out the optional loss cover at an additional charge and lose your phone we will replace it.

Theft

If your mobile phone is stolen we will replace it, like for like.

Worldwide Cover

We provide up to 90 days cover abroad per annum.

Family Cover

Immediate family members using your mobile phone will be covered.

Unauthorised Use

In the event your phone is stolen or lost, your misuse of equipment cover is up to £1000.